Refund Policy

RejectProof sells a digital product (an analysis report) that is delivered instantly. We keep the policy simple and honest.

When we refund

• The scan fails on your build (the worker cannot open it, the report cannot be produced, or the credit is deducted without a report) and we cannot fix it within a reasonable time.
• You were charged twice for the same order, or credits were not added after a successful payment and we cannot restore them.
• Rejection guarantee. Apple rejected the build you scanned for a reason that is on our checklist (a rule id PB-01…PB-43 or listing check L1…L12) and the report for that exact build marked that item as passing. Send the rejection message from App Store Connect and the report link; we refund the credit in full and fix the check.

In these cases email support@rejectproof.com with the email address you paid with and, if you have it, the Paddle order/transaction id. We answer within 2 business days and issue the refund through Paddle; it appears on your statement within 5–10 business days depending on your bank.

When we do not refund

• Apple rejected your app for a reason that is not on our checklist (design quality, content, business model, human judgement calls), or for an item the report had already flagged. The tool is a pre-check, not a guarantee of approval.
• Unused credits from a 5-report pack after at least one credit has been used.
• Requests made more than 14 days after the purchase.

Refunds and credits

When an order is refunded, the credits it granted are removed from the associated email address.

Merchant of record

Orders are processed by Paddle.com, which is the merchant of record for your purchase. Paddle can also be contacted directly at paddle.net with your order id.